Our fan Sam, is a normal married man wanting to enhance his future prospects. He is thirtysomething and married with two young kids. He deals with his family in rented out accommodation with the local council designated housing organization. He functions full-time 9-5 with the regional council as a human resources police officer as well as is also a part-time mature pupil studying Company Management two nights per week.
Sam goes to nearly every house video game as well as around 5 away video games per season, however he is not a period ticket owner. He angled pay for the one-off cost and also does not know regarding the budget strategy payment terms. He usually satisfies a buddy at a regional club before residence video games, as he thinks it is too expensive to consume in the stadium.
Sam has a ‘Locals and also Advocates’ smart card provided by the local football club as part of a joint endeavor with the local council. The card is a Football Club Membership Card with a shut handbag, a payment center that is only valid in the arena and also the club’s retail electrical outlets (a closed bag owned and run by or in behalf of the club can create numerous countless pounds in extra income and effectiveness gains).
The ‘Homeowners and Supporters’ smart card likewise permits repayment by Europay/ MasterCard/ Visa (EMV) as well as is Local Authority Smart card Standards e-Organisation (LASSeO) & Integrated Transport Requirements Organisation (ITSO) certified. This suggests that it can be made use of to gain access to council provided solutions and on local transport. The card has actually likewise been established and also inscribed according to the emerging Standards for Smart Card Technology in Stadia.
MONDAY
Sam logs on to the club’s website and also checks the fixtures for the coming month. He determines to buy two tickets for tomorrow evenings cup game, when he will take a close friend from job that has never ever been before. Sam merely enters his ‘Locals as well as Fans’ smart card number right into the acquisition display. He picks to spend for the ticket with the EMV payment. When the purchase is total Sam check his Commitment factors equilibrium and also it has boosted by 200 (100 per ticket) He chooses the ‘print at home’ choice, prints both barcoded tickets and afterwards sets off for job.
The bus arrives. Sam gets on as well as provides his ‘Homeowners as well as Advocates’ card, which stores his ITSO compliant regular monthly bus ticket to the viewers.
At the office Sam uses his ‘Residents and Supporters’ smart card at the office building access control reader. This allows him to open the primary entryway door. Since the card also functions as Sam’s team pass it additionally has his image as well as offers him access to his office as well as various other pertinent areas in the building. At lunchtime Sam is hectic so he determines to eat at the personnel restaurant. Many personnel have council provided cards for Access ID as well as to spend for food but Sam’s can use his ‘Locals and also Supporters’ card in all council team restaurants. Nonetheless, the e-purse made use of in council dining establishments does not permit Sam to accru points, unlike the other e-purse additionally on the card.
At 17:00 Sam leaves the office as well as travels residence on the bus once more using his ‘Locals as well as Advocates’ card, which shops his ITSO certified monthly bus ticket.
Monday is one of the two evenings a week that Sam goes to a part-time program held at the football club conference centre.
Sam drives to the stadium as well as offers his ‘Locals as well as Supporters’ smart card to the parking barrier. This opens as the CRM system informs it that Sam is Examining this evening so is qualified to complimentary vehicle parking. Once the evenings study mores than Sam leaves the parking area utilizing the ‘Citizens and Advocates’ card to open the leave barrier.
When Sam gets residence he examines his Loyalty Factors equilibrium once again as well as sees that he got 50 point for going to college, as becomes part of a regional ‘Self Growth’ program run by the council and also sustained by regional organizations.
Variety of uses the ‘Homeowners as well as Supporters’ card. (10 ).
Week in the Life of a Football Fan with a Local’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his common routine using the ‘Citizens and also Supporters’ smart card on the bus and also to access his office complex. At lunch time he goes in to the public library and obtains a publication relating to his Business Monitoring training course. He utilizes the self-service workdesk and also provides the ‘Locals and also Fans’ smart card to sign up the lending of the books, as the card also works as a library card.
Sam decides to go straight to the football club from the workplace and satisfies his close friend outside the stadium. Sam becomes aware that he has actually neglected his ticket, however is not concerned as he merely goes to the club shop where they reviewed his card and confirm he was released with a legitimate ticket. They then verify the access control system to accept the card. (In reality Sam did not need to do this as when he utilized the card to ID himself on-line the previous day when purchasing the tickets, the card and the barcoded ticket were instantly included in the accessibility control system as legitimate for access for this game. The system however would just accept the initial form i.e. card or ticket for entrance, when one type had actually been made use of the 2nd would certainly be immediately rendered void this is for safety and security as well as revenue security functions.).
Sam’s pal gets here and they both enter the arena Sam with the ‘Citizens as well as Supporters’ smart card as well as his pal with his own barcoded ticket. In the arena Sam as well as close friend both get a beverage and also something to eat. As Sam has the ‘Citizens and also Supporters’ smart card he goes straight to the cashless repayment queue which is shorter than the cash money line. To enhance take-up of the brand-new ‘Citizens and also Supporters’ card there is a discount rate on all items when paying with the pre pay e-purse. Sam pays utilizing the shut e-purse and he is offered quicker than his good friend who is paying with money. Sam additionally conserves money. Sam then gets a sms message from the football club Events Group thanking him for getting in the stadium early and supplies him a BOGOFF (Buy One Obtain One Totally free) offer on the brand-new line in pasties from a local bakers if he utilizes his closed e-purse for repayment.
Sam and close friend view the first fifty percent throughout which Sam tops up his e-purse on his ‘Citizens as well as Fans” smart card by text After that at half time he capitalizes on the BOGOFF offer.
After the match friend Sam utilizes his ‘Residents as well as Advocates’ smart card for the bus journey house. In your home Sam checks his commitment account as well as sees a total amount of 125 brand-new factors from his acquisitions and also due to the fact that he got in the arena early.
Number of uses the ‘Residents and Fans’ card. (10 ).
Week in the Life of a Football Supporter with a Homeowner’s Smart Card.
Component 3 of 8.
Wednesday.
Sam follows his typical regular into work making use of the ‘Homeowners and also Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying smart watch at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.